To set up your online account, click here. We will require an email address which you will use to login. Also required is a mailing address, phone number, and names and birth dates of all family members that will be included in your account.
If you believe you already have a Look 'n Book account, click here and enter your email address to request a password reset link. If your email is associated with an existing account, you will receive instructions to reset your password. If you receive an error message or are unsure if you have an existing account, click here to set up an account or verify your information. Remember to include your name, address, email and phone number.
If you received the following message: "There is an error with your account. Please contact us directly for further details." It may be for one of the following reasons:
Once you are logged in, you can change some of your account information in the My Account dropdown. To change information in locked fields, please contact us at firstname.lastname@example.org or call 403-309-8411.
Click on the Forgot Password link on the login page. Enter your email address and click send. If you have an existing account, you will receive an email with further directions.
If you receive an error message, you may not have an existing account, or a valid email is not associated with your account. Contact us at email@example.com or call 403-309-8411 for further assistance.
Please make sure to log on to your account before booking an activity. Once logged on you should see all family members on your account. Click here to log on.
If there are multiple people on your account, when you do a password reset, choose only the owner of the account (not all family members) and then create and confirm your password.
Available credits can be viewed by clicking on Statements. Any available credits will appear in the basket as a payment option prior to checking out.
You can not book someone outside of your immediate family on Look ‘n Book. To use Look ‘n Book, a person must have an account set-up. Call 309-8411 to book non-family members.
My bookings will show booking for the family for the next 7 days, however if you go to “Appointments” you will see all the activities you have book for yourself or other family members.
Activity Reservation Appointments can be cancelled on Look ‘n book in the Appointments tab. Please note that cancellation policies are charged accordingly.
To browse programs offered by The City of Red Deer, visit www.reddeer.ca/myactivityguide to create your own custom Activity Guide. Select the categories, age groups and locations that interest you, and register through Look ’n Book, or save the generated guide for future reference. Please keep in mind that the My Activity Guide Tool will only pull City of Red Deer programs and not activity reservations.
Program Registrations can not be cancelled on Look ‘n Book. Please call 403-309-8411 to cancel any Program Registrations.
Once logged into Look ‘n Book, only the account owner’s pass information will show under My Memberships. Any additional family member passes will not show on Look ‘n Book. If you would like more information about the other passes on your family account, please call 403-309-8411.
Due to a system limitation, only one pass can be purchased at a time. To purchase multiple passes they need to either be purchased one at a time on Look ‘n Book or you can call 403-309-8411 to have it done in one transaction.
Family passes can only be purchased in person or by calling 403-309-8411.