The City of Red Deer

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New Customers - Setting up an online account

  • I am a new customer. What do I need to do?

    To set up your online account, click here. We will require an email address which you will use to login. Also required is a mailing address, phone number, and names and birth dates of all family members that will be included in your account.

  • I have registered in programs in the past. How do I know if I have an existing account?

    If you believe you already have a Look 'n Book account, click here and enter your email address to request a password reset link. If your email is associated with an existing account, you will receive instructions to reset your password. If you receive an error message or are unsure if you have an existing account, click here to set up an account or verify your information. Remember to include your name, address, email and phone number.

  • I received an error message when trying to reset my password.

    If you received the following message: "There is an error with your account. Please contact us directly for further details." It may be for one of the following reasons:

    • You do not have an account; or
    • Your email address was not included on your previous client account

To create a new account or verify your existing information, click here. If you need assistance to log in, please contact us at or call 403-309-8411.

  • I would like to change my account information. How can I do this?

    Once you are logged in, you can change some of your account information in the My Account dropdown. To change information in locked fields, please contact us at or call 403-309-8411.

  • I forgot my account username. What should I do now?

    Click on the Forgot Password link on the login page. Enter your email address and click send. If you have an existing account, you will receive an email with further directions.

    If you receive an error message, you may not have an existing account, or a valid email is not associated with your account. Contact us at or call 403-309-8411 for further assistance.