How do I cancel a Program Registration?

Program Registrations cannot be cancelled on Look ‘n Book. Please call 403-309-8411 or email LooknBook@reddeer.ca to cancel any Program Registrations.

What is the withdrawal policy?

Withdrawals made more than five days prior to the program start date are subject to a 10% withdrawal fee. You may request a refund of the balance or leave a credit on your account for future use.

You may withdraw and re-register (transfer) into another program without penalty up to five days prior to the program start date. All transfers are subject to space availability.

Refunds will not be provided for withdrawals within five days of the program start date. Withdrawal and transfer practices may vary by program.

Medical Circumstances

Withdrawals for medical reasons are permitted with no penalty prior to program start. If you withdraw after program start due to medical reasons, a pro-rated refund or credit on account will be permitted.

Refunds or credits will only be available once a doctor's note has been received. This note must be received within two weeks of notification of withdrawal in all cases.